Patients Sample Programme
This programme is designed to enhance the contributions, confidence and communication skills service representatives involved in local or national service improvement. Maximum number of delegates is 20, and the course can be run on Saturdays.
09.30 Welcome, registration, coffee
10.00 Making an impact (1)
Learning outcome: At the end of this session, participants will be able to articulate the importance of communication in effective leadership.10.40 Break
11.00 Stakeholder analysis
Learning outcome: At the end of this session, participants will be able to identify and stratify collaborative and interested parties in service developments.11.45 Polarity management
Learning outcome: At the end of this session, participants will be able to consider, practise and analyse competing perspectives.12.15 Making an impact (2)
Learning exercise: This session offers the opportunity for delegates to refine the skills learned in session one, including Pareto principles.13.00 Lunch
13.45 Accessing resources
Learning outcomes: At the end of this session, delegates will have reviewed the economic impact of service developments, and practised presentation, influencing and decision making skills.