Managers Sample Programme
This is a unique opportunity to support excellent patient care by engaging managers and clinical leaders in activities designed to improve their communications and problem solving skills. There will be a clear focus on managing the corporate agenda during a period of change, including practical exercises to develop personal performance in business meetings. Participants will have the opportunity to review their personal goals and career choices.
Delegates are invited to bring a copy of their cv for review during the day.
Target audience (maximum 20 delegates):
- Nurses, therapists and general managers from acute, mental health or primary care Trusts
- NHS staff facing major organisational change
- Team leaders and clinicians
Outputs and outcomes
There is clearly a need to agree desired outputs from this event, and to indicate methods for measuring these. Improvements might include:
- An innovative approach to improve patient care
- Leadership skills (working across traditional boundaries)
- Personal development and team-working
By working together through this development process, delegates will apply their skills and knowledge to improve the "corporate health" of the Trust.
Outcomes may include:
- Active input into decision making processes
- Effective engagement of clinicians
- Practical implementation of innovative ideas
- Greater political awareness
- Opportunities to influence other stakeholders
- Improved inter-directorate communications
Outline programme
10.00 Introductions and goals
This includes the aims and objectives of the workshop and participants will review their personal contributions and ambitions. Delegates will:
- understand the goals and structure of the programme
- agree ground rules
- have opportunities to optimise inter-personal communication
10.30 Leading and influencing
This focuses on the patient's and carer's experience, incorporating management theory on effective behaviours. Participants will:
- review knowledge of influencing and team leadership
- practise giving and receiving difficult messages
- reflect on communication strategies
11.15 Coffee
11.30 Playing the Board game
Participants will model a Board meeting. There will be opportunities to:
- experience effective meetings management
- practise effective presentation techniques
- review roles of senior executive and non-executive personnel
- consider the role of local media
- understand the strategic decision making process
12.15 Appreciative inquiry techniques
Delegates will analyse successes and identify areas for improvement including:
- examples of good practice
- factors contributing to effective team work
- effective management behaviours
- drivers which facilitate patient care improvements
12.45 Lunch
13.30 Polarity management
This is an active learning session to handle conflict and ambiguity. Clients will:
- access a learning technique to promote their service ambitions
- describe potential opposition to a well-argued case
- experience conflicting view points in a structured environment
- achieve "win-win" outcomes
14.15 Getting your message across
Presentation includes effective communication in the workplace. Delegates will discuss personal experiences of:
- best practice in written and oral reporting
- breaking bad news
- making a positive impact
14.45 Tea
15.00 Intensive career clinic
This session involves a range of techniques such as reflection, partnership working and practical interview tools to support personal development.
A formal presentation with handout is included.
- Vision for the future
Participants will use visualisation to plan their next steps. - Personal and career development
Presentation with tips for getting That Job! - CV workshop
Delegates will work in pairs to review cv's. - Interview techniques
All those questions you always wanted to answer! - Learning and development needs
Delegates can identify additional support and resources including opportunities for shadowing or mentorship
Review of day and close by 17.00
Evaluation
Delegates will have the opportunity to evaluate the programme, both during and after the process. Success may be measured by reviewing:
- Uptake and participation by participants
- Individual and group discussions
- Written feedback from individuals
- Opinions of managers and mentors